Social Media
Our social media marketing coverage addresses management tools, educational courses, platform tips, social analytics, and strategies for Twitter, Facebook, LinkedIn, Instagram, and more. We’ve interviewed merchants who rely on social media traffic, and vendors who provide specialized services.
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Social Media
Social Media: OTC Sports Uses Facebook, Twitter to Engage Like-minded Consumers
February 23, 2010 • Paul Chaney
Editor's Note: This is the first in series of interviews with ecommerce merchants on their use of social media. OTC Sports is a family-run specialty dealer of premium baseball and softball equipment. It targets serious, tournament-level ballplayers. We spoke with the owner, Jeff LeRic...
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Social Media
Ecommerce News Around the Web for February 5, 2010
February 5, 2010 • Paul Chaney
"Ecommerce News Around the Web" is our weekly review of articles, blog posts and other news items that could interest ecommerce merchants. 11 Outstanding Online Resources for Web Developers - Mashable A web developer's job is almost never done. You are always looking for ways to impr...
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Social Media
Accessibility and Social Media
January 21, 2010 • Joseph C. Dolson
Social media can be a terrific way to share information with your customers, provide them with crucial support, and otherwise communicate with them. But almost all social media sites have accessibility problems. Though they are fairly accessible as a group, they do have a variety of i...
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Social Media
The PEC Review: The Social Media Marketing Book
January 18, 2010 • Armando Roggio
Some 70 percent of shoppers trust consumer opinions posted online. Facebook has more than 350 million users. By some estimates, Twitter will have 26 million users by the end of this year. And YouTube is the third most popular website on the Internet, bar none. Social media cannot be ig...
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Social Media
Social Media Webinar Sparks Hundreds of Questions
January 14, 2010 • Armando Roggio
There was news this week that Pepsi planned to forgo a Super Bowl Ad in favor of investing $2 million into social media marketing. With so much focus on connecting to customers via social communities, it was little wonder that attendees to the Practical Ecommerce "Social Media 201: Ho...
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Social Media
Facebook, Twitter Help Online Food Store Extend Its Reach
January 13, 2010 • Paul Chaney
Bill and Louise Bowers are ecommerce merchants and owners of Classic Golden Pecans, a specialty products company located in Lafayette, Louisiana, the heart of Cajun country. Classic Golden Pecans sells pecans, candied pecans and confectionary items native to the region. Customers includ...
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Social Media
‘New Community Rules’ Is An Introduction to Social Media Marketing
November 16, 2009 • Armando Roggio
An increasing number of online retailers are recognizing that it is possible to earn more money and have happier customers simply by engaging those customers in authentic and personal ways. When an industry is in its infancy (such as ecommerce was just a few years ago) it is possible t...
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Social Media
Ecommerce Know-How: Consider YouTube Promoted Video
October 7, 2009 • Armando Roggio
YouTube Promoted Video lets ecommerce merchants combine the power of television commercials with pay-per-click (PPC) marketing. Internet video is one of the fastest growing media forms in the world. From June to August 2009, American Internet video consumption grew from 19.4 billion to...
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Social Media
Book Excerpt: Niche Online Communities Can Benefit Your Business
September 24, 2009 • Paul Chaney
Editor's Note: Paul Chaney is a longtime contributor to Practical eCommerce. He's an expert in social media marketing and he's written extensively on how ecommerce firms can best utilize social media to grow sales. Chaney is also the author of a new book on social media called The Digi...
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Social Media
Book Excerpt: Social Media Helps Overcome Consumer Skepticism
September 10, 2009 • Paul Chaney
Editor's Note: Paul Chaney is a longtime contributor to Practical eCommerce. He's an expert in social media marketing and he's written extensively on how ecommerce firms can best utilize social media to grow sales. Chaney is also the author of a new book on social media called The Digi...
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Social Media
PeC Traffic Report: Generate Buzz and Traffic With Contest Marketing
August 11, 2009 • Armando Roggio
Ecommerce marketers can use contests to boost traffic and improve sales. If I guaranteed you an additional $10,000 in annual sales just for reading this article and posting a comment, would you do it? What about if I said you had a 1-in-100 chance of getting an additional $10,000 in a...
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Social Media
Ecommerce Know-How: Use Twitter to Build a Community of Loyal Customers
June 9, 2009 • Armando Roggio
Microblogging site Twitter has the potential to be a powerful marketing and brand-building tool for ecommerce businesses interested in engaging their customers and being part of a community. But successful marketing on Twitter, or any microblogging site, requires more than just posting ...
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Social Media
The PeC Review: Tinker Sorts Your Twitter Tweets for Brand-Safe Marketing
May 27, 2009 • Armando Roggio
Tinker sorts and organizes Twitter.com tweets around brands, products, and other topics or events. This potentially gives ecommerce businesses a new, brand-safe way to market via social media and a means of monitoring popular trends. Tinker allows users to create so-called events based...
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Social Media
The PeC Review: Share This Makes Adding Social Media a Breeze
May 14, 2009 • Armando Roggio
Share This is a JavaScript-based widget that merchants can easily be embedded on their websites, allowing visitors to email web content to friends, send links as text messages, or post the content to a couple dozen social sharing sites like Facebook, MySpace, or Digg. Each week, "The P...
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Social Media
Quick Query: Comodo CEO on Hiring a Social Media Officer
April 16, 2009 • PEC Staff
There's much talk about social media sites and there's also talk of how companies can use social media for marketing purposes. One company doing just that is Comodo, a firm that provides online security solutions. Comodo has recently created a “social media officer” job position and Com...
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Social Media
The PeC Review: Elgg Lets Any Business Create an Online Community
March 17, 2009 • Armando Roggio
Elgg is an open source platform to power any kind of social media community, and it is a tool that online merchants can use to help develop a loyal flow of site traffic. Social media communities similar to Facebook and MySpace are extremely popular. For example, eMarketer, a marketin...
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Social Media
Ecommerce Know-How: Use Facebook, LinkedIn to Promote Your Store
February 23, 2009 • Armando Roggio
Online communities like Facebook, LinkedIn, and Tangle allow members to join groups, post content, and respond to other's activity. While some marketers have tried to exploit the media, there are positive ways for online merchants to participate in linking networks and build stronger re...
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Social Media
Social Media: Listening is the New Marketing
February 18, 2009 • Paul Chaney
Marketers are known for talking, not listening. That is not to suggest we have not used tools like focus groups, user surveys or other research instruments in the past. It's just that, in the era of the participatory web, listening is not an option; it is a mandate. It provides great ...
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Social Media
Ecommerce Know-How: Social Media as a Marketing Tool
February 9, 2009 • Armando Roggio
An integrated social media marketing strategy can help you and your ecommerce site increase brand visibility, improve customer loyalty, and gain important insights about the markets you serve. And with the dramatic growth in social media traffic, ecommerce merchants would be smart to in...
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Social Media
Social Media Marketing
September 9, 2008 • Paul Chaney
Something my employer at Bizzuka said recently sparked my thinking. "What you're doing (in terms of marketing) will not just help us create greater awareness among prospects, but among those considering coming to work for us," he said. It caused me to realize that marketing, especial...
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Social Media
Ratings And Reviews Engage Your Visitors
July 24, 2008 • Paul Chaney
Trust in word-of-mouth recommendations is at an all-time high. Public relations firm Edleman says in its 2008 Trust Barometer study that “a person like me” is still the most trusted source for information about a company and its services or products. While the most influential form of ...
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Social Media
Social Media Wheels Keep On Turning‚ And Fast!
July 16, 2008 • Paul Chaney
My social media journey started with blogs, then LinkedIn, MySpace, YouTube, Facebook, a few other social networks, social sharing and bookmarking sites thrown in, then Twitter and now, Plurk. Sound familiar? How the wheels of social media evolution do turn. It's hard to keep up. Aft...
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Social Media
Never Edit Your Own Stuff
July 15, 2008 • Paul Chaney
How many times has this happened? You compose a blog post, usually in a hurry, then hit the submit button, only to read it later and wonder how in the heck you missed what is a glaring error. I am the world’s worst. Years ago, a veteran magazine editor gave me this advice, “Never edit y...
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Social Media
Blogs and Email: A One-Two Marketing Punch
May 21, 2008 • Paul Chaney
I have long been an advocate of using blogs and email as complementary online marketing strategies. Blogs serve a customer acquisition function, while email serves a customer retention role. That belief was recently reinforced when I attended a webinar jointly sponsored by a new company...
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Social Media
A Social Media Symphony
April 28, 2008 • Paul Chaney
How often do you find a classical musician who is not only a virtuoso on his or her appointed instrument, but who demonstrates Internet marketing virtuosity as well? Allow me to introduce you to classical pianist Grace Nikae and her website, Gracenikae.com. From looking at her website, ...
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Social Media
Online Reputation Management
April 17, 2008 • Paul Chaney
Like it or not, people are talking about you online. They're talking about your brand, your products, industry and competition. Do you know what they are saying? If not, why not? Can you afford not to listen? There is a relatively new industry burgeoning on the Internet. It's called ...
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Social Media
Social Networking: Build Your Own Community
March 17, 2008 • Paul Chaney
There is not a day that goes by that I don't reflect on how to leverage social media, including social networks, for marketing purposes. I have tried a number of approaches, some of which have been successful and some of which have not. This month, I want to share an idea that I think h...
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Social Media
Social Media As A Marketing Strategy in 2008
January 2, 2008 • Paul Chaney
2007 was a good year for holiday shopping. comScore reported that online shopping totaled nearly $28 billion, up 19 percent from 2006. Thanksgiving Day, Black Friday and Cyber Monday all had record traffic compared to previous years, according to Hitwise. Hopefully, your business experi...
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Social Media
Social Media Comes Of Age
December 3, 2007 • Paul Chaney
Seemingly, everywhere you look these days, people are talking about social media online technologies and websites that people use to share content, opinions, insights and experiences. It's Facebook this or MySpace that, and those are only two of the myriad of such sites that comprise th...
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Social Media
Nine Things to Consider Before You Blog
August 20, 2006 • Paul Chaney
You’ve heard a lot about web logs or blogs. That’s because during the past six years blogs have evolved from a highly personal form of communication on the Internet to a powerful new medium for business. Not since Procter & Gamble invented branding back in 1931 has there been so muc...
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